Terms of sale

These Terms of Sale apply strictly to all sales of products made through Charolopezatelier.com by Rosario López Gómez, with DNI number 44820298Z, hereinafter Charo López Atelier, to individuals.

Any purchase made to Charo López Atelier through this website necessarily implies, as an essential, determining and essential condition, the unreserved acceptance by the Customer of the Terms of Sale in Charolopezatelier.com active on the day of the purchase. In addition, the Customer acknowledges that the acceptance of these conditions will imply the application of them to the purchase to which they refer, as well as any subsequent purchase, with the exception of those cases in which new terms of sale are brought to knowledge to the customer by Charo López Atelier. In the event that Charo López Atelier does not make use of these conditions at any given time, it cannot be interpreted nor will it be motive to renouncing to them in the future or in the past.

Charo López Atelier reserves the right to modify the commercial offer and these Terms of Sale at any time.

Charo López Atelier reserves the right to cancel any purchase when we have any proof that the buyer is trying to circumvent these Terms of Sale.

Applicable Law and Jurisdiction

The interpretation and execution of these Terms, as well as all acts that are consequence of them, will be subject to Spanish law, unless there are public order provisions contrary to it. Any dispute regarding the interpretation or execution of these Terms of Sale will be the exclusive competence of the Courts of Santiago de Compostela (Spain).

User Obligations

The user and / or customer of Charo López Atelier commits to provide true information about the data requested in the different forms and / or requests for information or purchase.

In the event of the sale of products on our website that require the buyer to have a certain age according to current legislation, the buyer states that he meets said requirement to formalize the purchase.

Prices

Prices published in Charo López Atelier are in Euros and are valid except in the event of any typographical error. All prices are VAT included valid on the day of purchase. Any change of VAT rate will be automatically applied to the prices of products for sale at Charo López Atelier.

Offers on items for sale in Charo López Atelier will be indicated on the product page and, if not indicated otherwise, will be valid while they are displayed.

Payment Methods

When making the purchase, the customer can freely choose to pay for the goods by bank transfer, credit or debit card and PayPal.

In case of payment by bank transfer, this must be done within a maximum period of 5 business days, otherwise the purchase will be canceled.

Product

The items offered at Charo López Atelier are valid within the limit of available stock. Charo López Atelier reserves the right to modify the product assortment based on the difficulties imposed by its suppliers.

All our articles offer a guarantee, which in no case is less than two (2) years, as established by Royal Legislative Decree 1/2007 of Spain approving the consolidated text of the General Law for the Defense of Consumers and Users of Spain. Products manipulated, beaten or damaged due to improper use are explicitly excluded from the warranty.

Shipping

Purchased items will be delivered to the person and at the address indicated in the shipment.

On Saturdays, Sundays and holidays there will be no departure or delivery of shipments.

A purchase will be considered delivered in the moment the carrier delivers the package or packages to the customer and he signs the delivery receipt. It is up to the customer to verify the status of the merchandise upon receipt and indicate all the anomalies on the delivery receipt.

Returns

Our policy, complying with current regulations, is to grant the customer the right to return any item purchased at Charolopezatelier.com within 15 calendar days from the date of delivery.

The cost of returns at Charolopezatelier.com is borne by the customer and has a cost of 5.95 € if the shipment was made to the peninsula (Spain and Portugal mainland). If the shipment was made to the Canary Islands, Ceuta, Melilla, Baleares or third countries, the customer must send us the merchandise by its own means and at its expense.

The customer will not have to provide any explanation, any item purchased at Charolopezatelier.com, returned in its original packaging, without unsealing, with its corresponding labels, without signs of use and in perfect resale conditions will be accepted without further ado.

Notwithstanding the foregoing, returns of customized products or specifically manufactured for the customer will not be accepted.

Within a maximum period of 5 working days from the reception of the goods, Charo loopez Atelier will refund the amount of the purchase in the same way as used to make the payment.

If the cause of the return is that the returned item is defective or does not correspond to what was requested in the purchase, Charo López Atelier will bear the cost of return and new shipment. If the reason for the return is that the item is not of the customer satisfaction, Charo López Atelier will reimburse the purchase amount and shipping costs, and deduct from this amount the cost of the return, except in cases where the customer had to send us the return by its own means and at its expense.

In case of refusal of a return, the customer must pay the shipping costs if he wants us to send him the goods again.

Purchase cancellation

If the cancellation of the purchase is notified before the departure of the shipment, it will have no cost. In the case of a cancellation after the order is shipped, the customer will be responsible for the return costs of the order.

Purchase cancellations will not be accepted in the case of personalized, custom-made or specifically manufactured items for the customer.